Smooth and rapid change

My recent change of ISP [Internet service provider] from Free to Orange has been an amazingly smooth and rapid operation.

In the context of France Telecom, I'm therefore surprised and saddened by front-page news stories about the high incidence of suicides, due to work stress, among their technical employees. Since February 2008, there have been 21 cases of suicide in France Telecom inside France... which is a truly huge figure. The latest case, a week ago, involved a 53-year-old technician at the research and development center in Lannion, Brittany.

I might be accused of disrespect if I were to say that there's an ISP whose technical employees are not likely to commit suicide through excessive work stress. This morning, 7 September, the postwoman brought me a letter from Free dated 21 August in an envelope with a postmark of 24 August, acknowledging the reception of my fax of 17 August in which I complained bitterly about the discontinuation of my phone and Internet since 3 August. This morning's obsolete letter asks me to be patient...